Xceed


Background:

Xceed is the leading global provider of quality, multi-lingual Business Process Outsourcing (BPO) and shared services and is engaged in managing extensive outsourcing and leasing agreements with key Fortune Global 500 companies and Government Accounts. We are one of Telecom Egypt companies. Xceed currently has seven (9) sites in Egypt and Morocco, with a total capacity of more than 6,500 web-enabled, multi-channel workstations. Since its inception in 2003, Xceed always adopted state-of-the-art technologies and solutions, which support a wide array of inbound and outbound services that are customized to the clients’ needs. In addition to the customized service solutions, Xceed provides the best-in-class Customer Experience Services, through the OMNI Channel as well as Finance & Accounting and Human Resources Outsourcing Services. Moreover, we provide comprehensive analytics tools, which give you real time insights to better perform and take decisions.

Company Products, Services and Specialty:

1. Customer Contact:
    1.1. Customer Care
        Using OMNI Channel Systems, we provide 360° attention to the customer, thus providing a seamless integrated package of Customer Care Service, to ensure Customer satisfaction. Our OMNI Channel Solutions include Voice, IVR, Email, Web Chat, and Social Media.

The following is a list of services in the domain of Customer Care and Engagement:
        1.1.1. Complaint Handling & Problem solving
        1.1.2. General Information & Switchboard
        1.1.3. Ad Response
        1.1.4. Helpdesk

    1.2. Technical Support
    1.3. Revenue Generation
        1.3.1. Inbound & Outbound Telesales
        1.3.2. Collections

    1.4. Marketing & Research
        1.4.1. Telemarketing
        1.4.2. Market Research (CATI & CAWI)
        1.4.3. Voice of the Customer

2. Shared Services:
    2.1. Finance & Accounting
    Xceed Finance & Accounting Outsourcing is focused mainly on the transaction intensive Services, rather than judgment or strategic-intensive services. As always, we strive to provide our clients with the high quality and cost-efficient Services; we propose best fitting solutions based on the Number of Transactions, Historical Records and Reporting Requirements.
        2.1.1. Record to Report
        2.1.2. Procure to Pay
        2.1.3. Order to cash

    2.2. Human Resources
    We are concerned with the management of employees from Recruitment to Retirement.
        2.2.1. Payroll Administration
        2.2.2. HR Application Lease
        2.2.3. Benefits Administration Management
        2.2.4. Employee Service Center
        2.2.5. Recruitment Process Outsourcing (RPO)
        2.2.6. Training and Organization development Services

3. Professional Services:
We Provide Solutions that are cost-effective, mitigate business risks, reduce operational expenses and are easily scalable.

4. Infrastructure & Hosting:
Xceed provides innovative infrastructure solutions that are efficient, scalable and secure.

Contact Info:

Company Name: Xceed
Contact Persons: Ahmed Hussam Al Hazik

Contact Person Email: Hussam.Alhazik@xceedcc.com

Contact Person Mobile: (+2) 01222229099

Contact Person Title: Sales & Marketing Director

Company Telephone Number: +202 - 37763000

Company Fax Number: +202 - 37763001

Company Address: The Smart Village, KM 28 Cairo Alex Road, Egypt

Company Email: info@Xceedcc.com

Company Website : www.xceedcc.com